I've been refunded, but can't see my refund anywhere.

[Mohitghanghaniya]

Hey Dropbox.
I have talked with dropbox team on chat about me charged wrongly for annual billing without my knowledge.
After that they intiated my refind which they said will come in 10-15 working days. Its been month now still I havemt received the refund . Now my account is also degraded from premium so I am unable to chat with them

[Megan]

Hey there, @Mohitghanghaniya, sorry to hear about that! 

Have you tried contacting your bank, to ask more about this? 

Would you also mind sharing your old ticket number reference, in order for me to locate it on our system? 

Let me know more! 

[Mohitghanghaniya]

Hi Megan, 
This is the invoice id [removed] 
I have checked with bank its not came. 

Looking forward to solution 
Thanks.

[Hannah]

Hey @Mohitghanghaniya, can you share the ticket number from your chat with our support team instead, so we can take a look?

[Mohitghanghaniya]

Hi Meghan,

       this is link to my invoice removed

I don't know how to find ticket ID , but if you can access it was the last chat I had with team.

Also I checked with Bank , its not credited.

Thanks

Waiting for your response.

[Mohitghanghaniya]

@Megan @Hannah 

[Megan]

Hey @Mohitghanghaniya, if you visit this page directly, what do you see reported there? 

[Helen DBX]

Hello @Mohitghanghaniya 

Helen from Dropbox here. Thanks for reaching out about the transaction. 

I hope you don't mind me jumping in here.

I can confirm your payment was refunded on March 29th.  I’m going to email you with a refund letter with some detailed information.  This will help your bank locate the funds for you. 

I hope this helps. 

Best regards, 

Helen 

The Dropbox Team

https://www.dropbox.com/help